Venuu Oy (a Finnish limited liability company with the company ID 2551601-1, hereinafter “Venuu”) is fully committed, as the data controller, to protect the privacy of the users of its services and websites.
We may collect your personal data when you are using our services, for instance when you send an enquiry through the Venuu website, when you continue the discussion with one of our partners that was initiated by an enquiry through Venuu, as well as in connection with competitions, campaigns or when conducting research or when you otherwise use our services or deal with us.
Venuu collects mainly such personal data that is described in the categories mentioned below. The data is in most cases collected directly from the user himself or in connection with the use of our sites and services.
Your personal data may also be collected from other sources than you, for instance from third-party registers. To be able to provide you with our services, Venuu also uses external parties for eg. recording of and managing data. We may also use external service providers eg. for client monitoring and marketing, for instance by utilising third-party marketing tools as further described below.
1. The information you provide us with
We may ask you to give us data in connection with the use of our services and sites, which you may choose to give us. Some of that data may be mandatory to enable the use of our services. In addition, we also process information that you have provided us with.
Such information may include:
We may also collect other kinds of contact information that is needed eg. for the provision of products and services, client communication or user identification. We may also collect so called demographic information, eg. age, gender, language, information that describes your residential area as well as information about your likings, preferences and the consents that you’ve given as well as other similar information that we need eg. for the development and targeting of our products and services.
Some service features or functionalities may be such that they publish personal data. These may include features that can be used by the user to publish his or her own content. The user may in this case choose the kind of data that he wants to disclose and publish.
2. Data observed through or derived from the use of services
We may collect the following data about you and the use of the Venuu services:
3. Data relating to our client relationship and contractual relationship
We collect information relating to our client relationship as well as the contractual relationship between us, such as the services that you have booked or that you use, contracts, contact requests, customer complaints as well as other information relating to the offering and use of services. In addition, we collect information relating to payment and invoicing of products and services, such as invoicing address and credit card details, as well as information relating to the verification of credit ratings and other similar information. We may also record our customer service calls and collect other kinds of information relating to the interaction between you and Venuu or you and our partners.
The main basis for the processing of personal data is the performance and enablement of the contractual relationship between Venuu and its user, legitimate interest, consent of the user and compliance with legal obligations.
The processing of personal data for the management of client relationships, usage and management of our services, management of our business activities as well as marketing and informing of them is based on a contractual relationship or the legitimate interest of Venuu. Legitimate interest means processing or handling of personal data that essentially relates to the activities of the data controller and that the user may reasonably assume as such. Such legitimate interest may, for instance, include maintaining a good client relationship so that Venuu may offer even better services to its clients and develop them further, or occur when another appropriate relationship between Venuu and the user exists.
Marketing and advertising, such as electronic direct marketing directed towards personal data of private individuals is based on consent. Direct marketing may also be exercised without a consent when permitted by law. Marketing and advertising may also in certain cases be based on a legitimate interest (eg. B-2-B marketing or communication relating to events organised by Venuu).
By processing personal data, we aim to ensure and improve the safety of our services as well as to prevent and investigate fraudulent activities. Such activities are based on compliance with legal requirements.
We process your personal data relating to one or several purposes mentioned below.
1. Offering of products and services and maintaining client relationships
Your personal data may be used for the handling of enquiries and other contact requests to enable the use of our services, for the performance and preparation of a contract and enabling other similar obligations as well as handling your requests and questions. We may also collect personal data for the identification of users, provision of products and services, transmission of messages, taking care of our data security obligations as well as for the prevention and investigation of fraudulent activities, to the extent permitted by law.
2. Development of products and services
Your personal data may be used to develop the services, products and business operations of Venuu as well as for monitoring and optimising the use of our websites. Your personal data may also be used for the targeting of our products and services eg. to be able to present you with tailor-made content. We may also compile statistics required for the development of our products and services and combine information collected in connection with various products and services. To the extent possible, we aim to use statistical and other similar data where an individual user may not be identified.
3. Client communication and marketing
Your personal data may, to the extent permitted by law, be used for the marketing of products and services of Venuu, its partners and similar parties, for newsletter subscriptions, electronic and other direct marketing, polls and marketing surveys as well as client communication, eg. to be able to inform you about matters relating to our products and services. We may also conduct customer satisfaction and other similar surveys.
In addition, we conduct targeted marketing and we may, in this context, perform profiling of users, for instance so that we may offer you services that are of interest to you eg. based on your previous behaviour or based on the information in our client records. For third-party services that we use, please see section “Third-party services”.
We are not intentionally collecting personal data on minors. However, as we may not verify the age of users, even data related to minors may end up in our register.
1. Partners and third parties
When you send an enquiry through Venuu, we will transfer the personal data that you have given to our partners, meaning venues and other service providers and business partners of Venuu to enable communication, the use of our services and other cooperation with our partners. We transfer the information only to those partners to whom you have targeted your enquiry. Please familiarise yourself carefully with the privacy policies of those partners. We also use third-party services eg. for analytics purposes. Please see section “Third-party services” below for more information.
3. International data transfers
4. Transfers required by law
Your personal data may be transferred as required by law, eg. due to a requirement by official authorities or other statutory obligations.
5. Corporate restructuring and group companies
Should Venuu be part of a corporate restructuring, such as an acquisition of its business in part or in whole, personal data related to the appropriate business units may be transferred to the new entity. Venuu may also disclose personal data internally to its group companies.
We aim to keep the personal data in our possession reasonably accurate through deleting unnecessary data and by updating outdated information. The user agrees not to provide Venuu with outdated or otherwise inaccurate information.
Certain products or services provided by Venuu, or parts of them, may enable the user to manage and update his personal data.
There are risks involved with all kinds of processing, handling and transferring of personal data, as no technology or process is completely risk-free. Venuu aims to use appropriate technical and organisational measures to protect personal data from unauthorised access, disclosure and other kinds of unauthorised processing. Such measures are taken by taking into consideration the nature of the data, the technical possibilities to protect that information, the threat that may be presented towards that data as well as the costs of protection.
Such measures may include eg. the use of firewalls, encryption technologies, safe usage of device areas, access control, restricted access rights and surveillance of use, instruction of personnel involved in the handling of personal data, careful selection of subcontractors as well as the use of contractual and other similar means. We use technologies in accordance with technical standards to ensure the confidentiality of our business transactions.
Venuu uses web analytics and tracking tools and other technologies provided by third parties, including automatic data acquisition tools eg. to be able to gather data on your behaviour on our sites and your interaction with us. These services include for example website tools that we use, Google Analytics, Google Ads, Mixpanel, Facebook Business Manager and Microsoft Ads. The data that we gather is primarily used for statistical, tracking and analytical purposes, and for target group and marketing purposes as well as for the development of our services and business operations. Such information may also be used for so called profiling.
We also use third-party services for marketing and other purposes, eg. third-party email marketing providers. Such third-party providers process personal data according to their own policies.
We may also use so called push notifications provided by third parties that send user notifications and reminders to the device and browser that you use, provided that you have given your consent for receiving such notifications. You may manage push notifications through the service provider in question or through your device settings.
Please note that some of our services may include public, interactive and communicational features such as comment or review sections or discussion boards. The content that you’ve produced may in such cases remain visible even after you terminate your username or after your user or client relationship has ended.
You have the right, in the limits provided by law, to:
Please note that we may, in certain cases, have a legal obligation or right to process or store personal data due to a compelling interest (eg. legitimate interest that overrides the interests of the data subject). We also have the right to continue the processing of personal data that is required for legal claims.
When the processing of personal data is based on consent you may withdraw your consent and therefore prohibit Venuu from processing your personal information eg. for the purposes of electronic direct marketing. You may withdraw your consent by contacting us using the contact information mentioned below or, in the case of our newsletter, through unsubscribing from our newsletter.
In addition, you may separately object to direct marketing or profiling.
Please note that we may require a small fee for frequent information requests.
You can also lodge a complaint to the data protection authority should you consider that your personal data has been processed in infringement of the applicable legislation.
The data controller is Venuu Oy in the address of Pieni Roobertinkatu 11 A 6, 00130 Helsinki.
In matters relating to the collection and use of personal data, you may contact us at firstname.lastname@example.org.
Please note that due to security reasons, we may have to verify your identity prior to completing your request.