WE HAVE UPDATED OUR TERMS OF USE AT 10.6.2024
Terms of Use for Venuu Services and Websites
PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR SERVICES OR SITES
These terms of use (“terms”) are applied to the use of websites provided by Venuu, a Finnish limited liability company (Business ID 2551601-1), or its group companies (together referred to as “Venuu”), as well as the use of services provided by Venuu on its sites or elsewhere (sites and services together referred to as “Venuu services”). Venuu sites currently include, but may not be limited to, venuu.fi, venuu.se and venuu.com.
By using Venuu services, the user agrees to adhere to and be bound by these terms.
1. Use of Services
Venuu is a web-based service and marketplace where the user may search for third-party event venues, catering providers, artists and other event services (together referred to as “venues and services”) and send enquiries relating to the use and booking of such venues and services for purposes relating to event organising. The user may also register to the Venuu service by creating an account on our site.
When sending an enquiry through our site, your enquiry and the information that you’ve given is transferred to the service provider(s) to whom you’ve targeted your enquiry.
Bookings, cancellations, payments, possible reclamations and all other actions and transactions relating to the venues and services take place between the user and the service provider in question. The contractual relationship is in all cases formed between the user and the service provider and Venuu will in no case become a party to the relationship between the user and said service provider. All liability for venues and services booked through Venuu shall rest with the applicable service provider and in no event shall Venuu be held liable for such venues or services.
2. Use of Venuu services and limitations thereof
As a user, you hereby adhere to using the Venuu services in a proper manner and in accordance with these terms. The use of the Venuu services for any other purposes is explicitly forbidden, including sending and forwarding all kinds of sales and marketing communications, spam or malicious messages of any kind through the services. The use of services also requires that you adhere to all applicable laws and regulations as well as any directions or guidelines that Venuu may issue. When sending an enquiry through Venuu, the user shall provide Venuu with correct and up-to-date information.
The user is hereby granted, subject to the terms herein, a limited, revocable, non-exclusive right to use the Venuu services in accordance with these terms. The user does not have the right to use the Venuu services for other purposes than those explained in these terms.
The user is not allowed to modify, copy, store, publicly present, distribute or transfer any information or data located in the Venuu services other than in the scope allowed by applicable, compelling copyright laws.
The user is prohibited from using the Venuu services in a manner that would cause damage, harm or disruptions to Venuu or its service providers. The user hereby agrees that he or she will refrain from causing any harm or otherwise hindering or complicating the Venuu services or the use of them.
3. Personal data and cookies as well as policies relating to information provided by users and restrictions imposed on the use of the service
The use of the Venuu services requires that you have provided us with all information that is required to use those services. For the collection, use and transfer of personal data as well as cookies, please see our Privacy Policy.
Venuu imposes certain restrictions on the use of its services in accordance with the EU Digital Services Act, which are described more closely below.
The users of Venuu services may, after an event has actualised, give a voluntary review of the service provider in question which is published in the profile of said service provider. The review is given through a separate request. Venuu does not moderate reviews, except for when the review is inappropriate, suspected to be false, violates these terms or is otherwise contrary to good practice or behaviour. Subject to its discretion, Venuu has the right to moderate and remove reviews without separately notifying the user. Feedback relating to reviews may be sent to support@venuu.com. Feedback and complaints relating to reviews are handled separately and appropriately and if necessary, Venuu will contact the user in question to resolve the matter.
Venuu has the right to moderate, block and delete enquiries and other messages sent through its services if they are inappropriate or otherwise violates these terms.
4. Provision of services and changes
Venuu services are provided on an “AS IS” basis. While Venuu aims to keep its services available with minimum interruptions, no warranties of any kind are given or accepted relating to the use of Venuu services or to the materials or information located on our sites or in our services, including but not limited to correctness, accuracy, fitness for a particular purpose, non-infringement, data security, or any other reason, whether express or implied. Venuu shall not be held liable for any messages, enquiries or other information that has or hasn’t been sent or received through the Venuu services.
Venuu reserves the right to modify or change its services at any time, eg. by making certain parts of its services paid features, as well as to discontinue or cease its services partly or in whole without prior notice.
5. Ownership and intellectual property rights
Ownership and all intellectual property rights to the Venuu services, including all materials contained therein, shall belong to Venuu and/or the service providers included in the Venuu services. In no case shall any rights be directly or indirectly transferred to the user through the use of Venuu services.
6. Limitation of liability
Venuu shall not, in any case, be liable for any damage or loss, including any direct or indirect or consequential loss or damage, in connection with the Venuu sites or Venuu services or their use or non-use, the actions, inactions or services of service providers or other third parties, or any other reason. These limitations of liability shall be in force even if Venuu or its representatives have been informed of the possibility of such damage, loss or expenses beforehand.
7. Transfer of contract
Venuu has the right to transfer this contract and any rights or obligations arising thereof, wholly or partly, to its group companies or to a third party at any time without prior notice.
8. Applicable law
These terms and the use of Venuu services shall be governed by the laws of Finland, excluding its choice of law provisions.
The parties will primarily seek to settle any dispute or disagreement through amicable negotiations in good faith. Should the parties be inable to reach an agreement, any dispute, controversy or claim relating to these terms, Venuu services and the use thereof shall be settled by the district court of Helsinki. A consumer may also have the right to bring a disagreement to the Consumer Disputes Board of Finland.